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WOOCS 1.1.7
Contact us at  0977 846 2727
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Frequently Asked Questions

1. How do I place an order?

Option 1

Send a text / Viber message to our hotline 0977-846-2727 with the following details:

Name
Address
Contact number
Orders
Mode of payment (BPI or BDO)


Option 2

Thru website’s order form

2. What are the modes of payment available?

BPI ( bank deposit / online transfer )

BDO ( bank deposit / online transfer )

Western Union

Paypal

3. What’s the estimated time of arrival of my order?

Upon confirmation of receipt of payment —

Manila orders:

1-3 days via Ninja Van

1-2 hours via GRAB express

Provincial:

1 – 2 days via LBC
3 – 5 days via JRS Express

4. How much is the shipping fee?

Shipping fee depends on the size of the bag and the delivery address.

Typical shipping rates for small bags —

P 80 for Metro Manila via NINJA VAN

P 165 – 265 for provincial orders via LBC

Typical shipping rates for med – large bags —

P 150 – 200 for Metro Manila via NINJA VAN

P 255 – 450 for provincial orders via LBC

5. What are your return and exchange policies?

If due to failure in quality inspection, you receive an item that is faulty, please notify us as soon as possible.

Returns and exchanges are valid only for the period of 7 working days upon confirmation of receipt of the package.

We are not liable to damages incurred by the courier.

If by any chance, the item you have ordered is out of stock or discontinued, we shall give store credit.

Please be advised that we follow a NO return NO exchange policy during sale events

6. Where is your store located?

Our showroom is located at

The St. Francis Shangri-la Place — Suite 27 R, Tower 2

7. What are your office / operating hours?

By appointment only —

Monday – Saturday 12nn – 8pm

8. Can I track my order?

After payment confirmation, you can expect a notification as soon as the courier has picked up your package together with the waybill number and corresponding website you can track your order/s.

9. Can I order a custom designed bag?

Yes, send your ideas over to shop@AbbyJocson.com

10. Do you do collaborations and sponsorships?

Yes, send your ideas over to shop@AbbyJocson.com